Customer Services Questionnaire

Customer Services Questionnaire

Dear Policyholder,
Thank you for choosing Hand-in-Hand as your preferred insurer. Your feedback is important to us and will be treated with the strictest confidence.

What type of transaction did you conduct? MotorFireLifeOther Were you attended to promptly? YesNo Was the staff courteous and helpful? YesNo Were you satisfied with the information and advice you received? YesNo Do our insurance products continue to satisfy your needs? YesNo If not, how can we improve? How long did you spend at the counter? Under 5 minutesApproximately 5–10 minutesWithin 10–20 minutesOver 20 minutes How would you rate the quality of our service? ExcellentGoodSatisfactoryPoor Would you like to provide any additional remarks? Name and Address: (optional) Date