At Hand-in-Hand, we are committed to delivering exceptional service and resolving customer concerns fairly, impartially, and promptly.
Mr. Paul Stanislaus Braam, Legal and Compliance Officer of the Hand-in-Hand Group of Companies, has served as the Company’s Ombudsman/Complaints Officer since July 2019.
As a qualified Attorney-at-Law and Court Mediator, he oversees the impartial investigation and resolution of customer complaints while ensuring compliance with regulatory standards.
Contact the Ombudsman
- Telephone: +592 227-8495 or +592 227-0038
- Office Hours: Monday to Friday, 9:00 a.m. – 4:00 p.m.
- Email: pbraam@hihgy.com
If you are unable to reach the Ombudsman by telephone, you may email your name, address, contact number(s), and a brief description of your concern. Alternatively, you may use the contact form below.
You will be contacted with guidance on the complaint process and the next steps.
Responsibilities
The Ombudsman is responsible for:
- Investigating and resolving customer complaints fairly and promptly.
- Identifying complaint trends and recommending service improvements.
- Preparing complaint summaries and regulatory reports, where required.
- Keeping Senior Management informed of complaint outcomes and recommendations.
